fios gigabit cost

Fios Gigabit Cost - Verizon said today that it is "disrupting [the cable industry]" with new broadband and TV deals that eliminate "traditional cable bundles" and hidden costs, and the move immediately received positive press from the likes of The Wall Street Journal and Consumer Reports .

Verizon says the new deals are available immediately to new and existing subscribers. But actually getting one of these great deals is, until now, difficult or impossible if you already have Verizon FiOS service.

Fios Gigabit Cost

I have FiOS broadband and TV at home in Massachusetts, so I can test if Verizon will offer one of the new deals without any problems. This probably won't surprise you, but I've never been able to get one of the new deals, and the Verizon rep I spoke with didn't know when the program would be available.

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The Verizon rep recommended trying again later, but I got no proof that it would last forever. In the meantime, the options available to me include someone who will take my money while reducing my internet speed and the number of available TV channels.

Under Verizon's new mix-and-match offer, customers will be able to choose between broadband plans from $40 to $80 a month and TV plans from $50 to $90 a month:

With all taxes and fees, I currently pay $161 per month for 100Mbps broadband and the "ultimate" TV package, which has hundreds of channels I don't care about, but has all the sports channels I need rooting love. Under Verizon's new mix-and-match offer, I should be able to get the exact same package for $129.99—that's $49.99 for 100Mbps Internet and $90 for TV, minus the $10 auto-pay discount.

I'm not sure what the final price will be after surcharges are added, but Verizon's announcement promises that the new packages include "No additional fees, no fees for broadband or local sports networks," and "Price is price, plus tax" .” My current bill of $161 includes more than $14 in broadcast and entertainment fees, so the new price should be significantly less than what I was paying in now.

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There is a $129.99 deal available for new customers if you go to the verizon.com/mixandmatch page. But selecting that deal and then selecting "change service at my current address" redirects me back to the "My Verizon" dashboard where my options just increase, much worse.

Not only could I not get a deal that cost $31 less, but changing my package in almost any way would increase my bill. Even though I already have 100Mbps, Verizon's account management page gives me the option to pay $50 a month

75 Mbps service. And choosing the same TV package I already have will add $40 to my monthly bill. Anyway, downgrading to a TV package with fewer channels will increase my bill to $25 a month:

(Side note for anyone wondering why you say my current 100Mbps plan is an "upgrade from 50/50Mbps": I signed up for the 50Mbps plan in early 2015, maybe a year or so before Verizon rolled out tiered speeds - upgrade and stop selling Over a couple of years Verizon repeatedly refused to upgrade me to the new entry speeds so I was paying more than new customers while getting slower speeds. , Verizon moved me to a 100 Mbps plan in early 2019, but the amount I'm paying should have entitled me to those speeds years before that—if Verizon's pricing system makes any sense, that is. They labeled my plan as "upgrading from 50 Mbps." But it's still a blur because I I already paying 100 Mbps costs—and it's easy because years ago Verizon only charged an extra $10 a month to go from 50 Mbps to 75 Mbps.)

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This obviously didn't make sense, so I started a customer service chat and explained the situation to a Verizon representative. He told me that "As the services are combined on your current account, we do not have access to the service integration to add a mix and match."

This defeats the entire purpose of Verizon's business, as the company said today that "No bundle [is] necessary to get the best rates."

"Say goodbye to traditional packages," Verizon said in its announcement, shortly before a Verizon representative told me it was impossible to unbundle my service.

I am no longer under contract with Verizon as I chose to go month to month in the middle of last year when the new two year contract and discounts expired. My bill went up about $25 a month during that time, even though a FiOS customer service representative told me over the phone that I would only get a $10 increase if I let my contract expire. Verizon's pricing for me for a new contract in mid-2019 was still around $160, so I let the contract expire.

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The Verizon rep in the chat box today kept telling me I could call Verizon's account management team to get a mix and match deal. I did and got nowhere. The account representative I spoke with on the phone initially told me that the match-and-match deal is "only being offered to new customers right now."

I pointed out that Verizon said the deal was for new and existing customers, so the rep put me on hold to do some research. Finally he told me that "we are unable to place this order at all when you are an existing customer." Since customer service representatives cannot apply the contract to my account from the Verizon office, the only way I can get a new contract is by ordering online,” he said.

Although he admitted that it was currently impossible for me to book the appointment online, he advised me to keep trying the website "every day" because it was a new appointment and the website might not be fully updated yet. However, there doesn't seem to be any direct knowledge if Verizon is working on fixing this.

I will update this story if the program is fixed. If you're a current FiOS customer, I'd say it's worth going to the mix-and-match site to try and get one of the new deals, but doing so today might be a waste of time. Let's hope Verizon fixes this at some point.

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Update at 5 p.m. ET: A Verizon spokesperson told Ars that the company is "seeing some issues with existing customers trying to transition to the new rate. Our teams are working through the issues. Verizon did not say when the issue would be resolved."

Jon Brodkin Jon is Ars Technica's senior IT reporter, covering the FCC and broadband, telecommunications, technology policy and more. Verizon's announcement said gigabit service would be available immediately to more than 8 million homes and did not say the $70 price would only be available to certain customers. But it turns out the $70 charge is only for customers who don't have Verizon FiOS service today. Existing customers who tried to upgrade yesterday were told the standard price is around $200 a month.

After exchanging several emails throughout the day yesterday with a Verizon spokesperson, we have a better understanding of what went wrong and what should happen next. Verizon promises "switching speed and switching cost." But it costs more than one.

The $70 price (plus router fees and other fees) is available to new customers, who can order a plan online now. Existing customers should be able to upgrade from April 30, but they will have to pay more than $70. Instead of offering a standard price to all existing customers, Verizon said it will charge different prices based on what service plan and price each customer currently has. Existing customers paying for 750 Mbps, the previous peak speed tier, should get a speed upgrade and a bill reduced to $80.

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Although Verizon immediately made the $70 gigabit plan available to new customers, it said its online ordering system for existing customers does not support upgrading to the new plans "due to the updates we still need to make." to IT systems. Even the Verizon spokesperson we spoke to was unaware of this until yesterday afternoon, after several customers tried and failed to upgrade. Nothing in Verizon's announcement indicated that existing customers should wait before attempting to upgrade.

Existing customers who spoke with customer service representatives yesterday should have been told about the delay until April 30 and advised to wait, Verizon said.

But a customer who spoke with a Verizon representative online got an estimate that reflected the standard price of $200 for gigabit service. The estimate says costs will be reduced to about $170 through a "contract discount" and "contract incentive" for the first 24 months. Confusingly, 24 months appears to be the last 13 months:

"It's 199.99/month for existing subscribers and it says I can't sign up for new service for 90 days after canceling to get new money...way to go Verizon," the same customer wrote in the comment to our previous. history.

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The customer told us that too

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